At Phoenix International Publications Inc., we’re committed to crafting engaging, educational, and entertaining books for young readers to encourage a lifelong love of story time! Our award-winning sound books, songbooks, picture books, board books, bath books, Look and Find books, and graphic novels provide a fun and interactive reading experience for children and their families. As a leading licensee, our partners include Disney, Nickelodeon, Sesame Workshop, Baby Einstein, World of Eric Carle, and more.

Are you ready to join our E-commerce Sales team? We are seeking a dynamic and results-driven E-commerce Sales Representative to join our growing team. The ideal candidate will have a passion for online sales, a deep understanding of e-commerce platforms, and a proven track record of driving revenue through digital channels. This role is perfect for someone who thrives in a fast-paced environment, enjoys building relationships with customers, and is committed to achieving sales targets. This position will target key accounts in Australia, Asia, and the US. This full-time position is based in our Chicago office, and we offer a hybrid work schedule of 3 days in the office, 2 days remotely.

Job Duties & Responsibilities:

Sales Generation:

• Drive online sales through various e-commerce platforms.
• Develop and implement strategies to increase product visibility and drive conversion rates.
• Create effective advertising and promotional strategies.

Customer Relationship Management:

• Build and maintain strong customer relationships to encourage repeat business.
• Respond to customer inquiries promptly and provide exceptional pre and post-sales support.
• Good digital communications skills through email, video calls, and phone calls

Product Knowledge:

• Stay up-to-date on product features, specifications, and industry trends.
• Effectively communicate product benefits and unique selling points to customers.
• Collaborate with the marketing team to create compelling product descriptions and promotional materials.

Market Research:

• Monitor competitor activities and market trends to identify opportunities and challenges.
• Provide insights and recommendations based on market research to enhance the company’s competitive position.

Order Processing and Fulfillment:

• Ensure accurate and timely order processing, including coordination with logistics and fulfillment teams.
• Collaborate with internal teams to resolve any order-related issues promptly.
• Forecasting inventory needs.

Qualifications:

• Proven experience in e-commerce sales with a successful track record.
• Strong understanding of various e-commerce platforms and technologies.
• Excellent communication and interpersonal skills.
• Results-driven and able to meet and exceed sales targets.
• Familiarity with online marketing strategies and digital advertising.
• Ability to adapt to a rapidly changing e-commerce landscape.
• Detail-oriented with strong organizational and time management skills.

Education and Experience:

• Bachelor’s degree in Business, Marketing, or a related field preferred.
• Previous experience in e-commerce sales or a related role is a plus.

If you are passionate about e-commerce, possess excellent sales and communication skills, and thrive in a dynamic environment, we invite you to apply for this exciting opportunity to contribute to our continued growth.

We want to hear about you, so please submit a cover letter, a resume and salary expectations.

Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.